Return & Refund Policy - MAGS Studios

At MAGs Studios, we aim to make every booking seamless. Please read this Return & Refund Policy carefully before confirming any booking on our platform. By completing a booking, you acknowledge and agree to the terms outlined below.

This policy applies to all bookings made through the MAGs Studios platform and governs refund eligibility, cancellation timelines, and the issuance of platform credits.

1. General Policy

Default Rule: All bookings made on MAGs Studios are non-refundable by default. Refunds are only issued in specific eligible scenarios as outlined in this policy.

2. Eligible Refund Scenarios

Refunds may be considered and issued only in the following circumstances:

Failed Transaction

Booking Not Confirmed

Platform or Studio Cancellation

Outside of these three scenarios, all sales are considered final and no refunds will be issued.

3. User Cancellation

The following table outlines the refund outcome based on when you cancel your booking:

Cancellation Window	Refund Outcome	Notes
Early (24–48 hrs prior)	Partial Refund / Credit	Partial refund or platform credit, at MAGs' discretion
Late (< 24 hrs prior)	No Refund	Cancellations within 24 hours are not eligible
No-Show	No Refund	Failure to arrive forfeits the booking amount entirely

4. Cancellation by MAGs / Studio

In the event that MAGs Studios or a Studio Partner cancels a confirmed booking, you will be offered one of the following remedies:

Full platform credit equivalent to the booking amount, OR
A rescheduling option to a comparable available slot

Cash Refunds: Cash refunds will only be provided where legally required under applicable Indian law. In all other cases, platform credits will be issued.

5. Refund Processing

For all approved refund requests, the amount will be credited back to the original payment method used at the time of booking.

Processing Timeline: Approved refunds are typically processed within 7–10 working days from the date of approval. Actual credit may vary depending on your bank or payment provider.

6. Platform Credits

Platform credits are issued in lieu of cash refunds in most scenarios. The following conditions apply to all platform credits:

Valid for a limited duration (typically 3–6 months)

Non-transferable to another account

Not redeemable for cash

7. Payment Issues

In the event of a technical failure where a payment is deducted from your account but the booking is not confirmed on our platform:

Guaranteed Full Refund: A complete refund of the deducted amount will be processed back to your original payment method. Please allow 7–10 working days for the amount to reflect. Contact our support team with your transaction reference to expedite the process.

8. Misuse

MAGs Studios takes the integrity of its refund and booking systems seriously. In cases of suspected abuse, fraud, or misuse of our refund policy, MAGs reserves the right to:

Deny refund requests without further obligation
Suspend or permanently terminate the user's account

Examples of misuse include but are not limited to: repeated cancellations intended to exploit the credit system, providing false information to obtain refunds, or chargebacks filed in bad faith.

9. Grievance Redressal

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our Grievance Officer:

Name: [Your Grievance Officer Name]
Email: grievance@magsstudios.com
Address: [Your Registered Office Address, Mumbai, Maharashtra]

We endeavour to respond to all refund-related grievances within 7 working days.