MAGS Studios

Privacy Policy

Last Updated: 1st April 2026

At MAGs Studios, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

1. Information We Collect

We collect the following categories of information when you use our platform:

Personal Details

Name, phone number, email address

Payment Information

Transaction details, billing address

Booking Data

Studio reservations, dates, times, preferences

Technical Data

IP address, browser type, device information

Location Data

Approximate location based on IP or device (if enabled)

Communications

Support tickets, feedback, survey responses

2. How We Use Your Information

We use the data we collect for the following purposes:

  1. Service Delivery: To process bookings, manage studio access, and facilitate payments.
  2. Customer Support: To respond to inquiries, resolve disputes, and provide assistance.
  3. Platform Improvement: To analyze usage patterns and optimize user experience.
  4. Marketing Communications: To send promotional offers, updates, and newsletters (you may opt out).
  5. Security & Fraud Prevention: To detect and prevent fraudulent or unauthorized activities.
  6. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Data

We do not sell your personal data. We may share your information only with trusted third parties as necessary to operate our platform:

  1. Studio Partners: To fulfill your booking, we share relevant details (name, contact, booking time).
  2. Payment Processors: To securely complete transactions (Razorpay, Stripe, etc.).
  3. Service Providers: Analytics (Google Analytics), cloud hosting, and customer support tools.
  4. Legal Authorities: When required by law or to protect our rights and safety.
Note: All third-party partners are contractually obligated to handle your data in compliance with applicable privacy laws and our data sharing agreements.

4. Data Security

We implement industry-standard security safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data in transit (SSL/TLS)
  • Secure storage with access controls
  • Regular security audits and vulnerability assessments
Important Disclaimer: While we take all reasonable steps to secure your data, no system is completely secure. We cannot guarantee absolute security of information transmitted to or stored on our platform.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Retention periods are determined based on:

  • Ongoing business operations and service delivery (active account period)
  • Legal and regulatory compliance obligations (e.g., tax records for 7 years)
  • Resolution of disputes and enforcement of agreements

Once data is no longer required, it is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

Access Your Data
Correct Inaccuracies
Request Deletion
Data Portability
Opt-out of Marketing
Withdraw Consent
How to exercise your rights: Contact us at privacy@magsstudios.com. We will respond within 30 days. Deletion requests may be subject to legal retention requirements.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our platform for the following purposes:

Essential Cookies (Site function)
Analytics Cookies (Usage insights)
Marketing Cookies (Retargeting)

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect certain features of the platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., social media, payment gateways, partner sites). These are provided for your convenience and do not signify our endorsement of such platforms.

Disclaimer: MAGs Studios is not responsible for the privacy practices, content, or data handling of any third-party platforms linked on our website. We encourage you to review the privacy policy of any external site you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. When we update the policy:

  • The revised date will be posted at the top of this page
  • Material changes will be notified via email or platform notification
  • Continued use of the platform after updates implies acceptance of the revised policy
Recommendation: We recommend reviewing this page periodically to stay informed of how we are protecting your information.

12. Grievance Redressal

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Grievance Officer:

  • Name: [Your Grievance Officer Name]
  • Email: grievance@magsstudios.com
  • Address: [Your Registered Office Address, Mumbai, Maharashtra]

We endeavour to respond to all privacy-related grievances within 7 working days.